Diane Ferber
Agency Owner
Diane is a native to Jacksonville Florida. She started A & B Insurance in 2000 and continues to work hard to make it a great place for her team and all clients.
Diane enjoys boating and learning everything insurance. She also enjoys the challenges of being a business owner, leader and student of her business coach. She is 100% authentic and has a passion for creating lifetime clients.
Becky Ryals
Service Account Manager
Becky Ryals is the ‘anchor’ of the agency by supporting the team as well as providing white glove customer service. Becky has been licensed in insurance for 9 years and continues her journey of learning with a positive and enthusiastic attitude.
Becky is a true county girl who loves outdoor activities such as boating and bonfires. She loves to laugh and has a witty sense of humor – always keeping a smile on her face. She does a phenomenal job of creating happy customers.
Lacey Nevo
220 Agent
Lacey is looking forward to a long career in the industry. Lacey leads the team with a focus on our best practices for providing white glove service.
Her clients and co-workers describe her as positive, upbeat with a loving heart.
Sandra Coar
Commercial Account Manager
Sandra is celebrating 20 amazing years with A & B Insurance — and she’s been a standout since day one. As a specialist in our commercial department, Sandra is known for delivering top-tier customer service and building lasting relationships with clients who trust her expertise and care.
She holds a Bachelor’s Degree from the University of Phoenix and a Master’s in Business Administration, bringing both education and experience to the table. Sandra also happens to rack up more 5-star client reviews than anyone else on our team — and it’s no surprise!
Outside the office, she loves traveling with friends, shopping, spending time with her family, and enjoying great music. And don’t let her friendly smile fool you — her sports knowledge is next-level.
Looking for a true pro who makes insurance feel easy? Sandra’s your go-to!
Carlos Miranda II
Licensed Insurance Agent
Carlos has been proudly serving clients at A & B Insurance since June 2022. As a licensed insurance agent, he’s passionate about helping individuals, families, and business owners protect what matters most. Whether you need coverage for your car, home, business, boat, or motorcycle, Carlos is here to make the process easy and stress-free. When he’s not working with clients, you’ll find him gaming, spending time with his family, or playing with his dogs. Carlos brings energy, knowledge, and genuine care to every conversation — and he’s ready to help you, too! Need a trusted advisor to guide you through your insurance options? Reach out to Carlos today and experience the difference!
Franco Devoto
Licensed Insurance Service Account Manager
Franco joined A & B Insurance in 2024 and hit the ground running! He’s currently working toward his second insurance license and already brings a strong mix of patience, technical know-how, and a true passion for helping people. A proud Fletcher High School graduate (Class of 2000), Franco’s background includes two years at Publix, where he learned the value of teamwork, consistency, and service with a smile.
At A & B, Franco is the go-to guy for staying on track with deadlines, keeping things accurate, and guiding others through processes with calm, detailed care. His analytical listening style and high standards make him a strong force on our team and a trusted resource for our clients.
Need someone who’s all about quality, clarity, and getting things done right?
Franco’s here to help — just give us a call!
Christina Capstraw
Licensed Insurance Service Account Manager
Christina has been licensed in insurance since 2015 and brings a calm, steady presence to the A & B Insurance team. She’s a natural teacher with a talent for building strong, positive relationships — whether she’s working with clients, teammates, or carrier partners. Christina is known for her sincere support during both smooth sailing and stormy weather, always listening with patience and responding with care.
Her sense of humor is light, kind, and uplifting, and her steady optimism keeps the team moving forward. If you need someone who will guide you through your insurance with clarity and compassion, Christina’s the one you want in your corner.
Have questions or need help navigating your coverage? Christina’s here for you — just reach out!
Deanna Lowman
Licensed Insurance Agent
Deanna is a licensed insurance agent who brings heart, patience, and sincerity to every interaction. She’s known for building personal connections and creating a positive, welcoming experience for both clients and teammates. Deanna has a gift for truly listening — and not just hearing, but understanding — which helps her navigate client needs and team dynamics with ease.
She’s a steady, reliable presence in the office and a natural at helping others find common ground. Whether you’re exploring coverage or facing a challenge, Deanna is the kind of person who brings calm, clarity, and a sincere desire to help. Outside of work, she enjoys learning and spending quality time with her kids.
Need someone who listens, cares, and finds solutions? Deanna’s just a call away!